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What We Do

Quality Health: working in the health sector

Quality Health has over 30 years' unrivalled experience and knowledge of managing staff, patient and service user surveys.  Our work covers all aspects of the survey process, including sampling, interviewing, questionnaire design, questionnaire administration, data input and management of surveys.

Our work covers all types of Provider and Commissioner organisations - Foundation Trusts, Acute Hospitals, Specialist Acute Trusts, Mental Health Trusts, Ambulance Trusts, SHAs.  As an approved national Care Quality Commission (CQC) contractor, we work for 360 Trusts throughout England on the national patient and staff surveys. 

We are also an approved contractor for the Better Together Patient Survey programme undertaken by the Scottish Government, working for 10 of the 15 geographic Health Boards in Scotland and running the Scottish NHS staff survey for every Health Board. 

We have also worked for national organisations such as NHS Direct, the NHS Information Centre, and NHSBT; and we run major national programmes on behalf of the Department of Health and NHS England – for example, the National Cancer Patient Experience Survey.

Quality Health works for NHS patients in all parts of the UK, whether they are treated in NHS hospitals, community services, in primary care, by mental health services, or by independent providers.  With over 30 years’ experience of running staff and patient surveys, we are the major provider of patient and staff surveys to the NHS.  

Quality Health: working in the independent healthcare sector

Quality Health works in partnership with clients in both the public and independent healthcare sectors to deliver better health outcomes for patients in the UK and around the world. We now work with a number of high profile independent hospital and patient transport providers who deliver care for both NHS and private patients. This includes developing bespoke surveys for their staff and patients, as well as implementing PROMs in multiple sites around the UK and overseas.

Quality Health: working with the voluntary sector 

Quality Health has a range of clients and partnerships with the voluntary sector in the UK and around the world. We have recently worked with a number of the UK’s leading cancer charities, including: CRUK, Pancreatic Cancer UK, NeuroEndocrine Cancer Trust, and Breakthrough Breast Cancer. And we have been instrumental in the development and implementation of the National Cancer Patients Experience Survey in England, and now in Wales and Northern Ireland, working with government and the voluntary sector to make real, tangible improvements to cancer care.

As part of our own Corporate Social Responsibility policy, we are currently working on a pro bono basis with a major hospice based close to our offices, helping them to develop and implement measures of experience and outcomes and patients and their families.

Quality Health: working in other sectors 

Quality Health also works outside the health sector, bringing our expertise and knowledge to bear in other areas.  We have extensive experience in social care; and are currently also working in local government and the probation service.

We can work with you to apply the learning and experience from the health sector to work with your staff, service users or clients to measure satisfaction, monitor performance and improve services.

Quality Health: supporting consultations and evaluations

As well as carrying out surveys to measure patient, client and staff experience, Quality Health also supports a range of other consultations and evaluations.  We recently analysed a major public and industry consultation for the Department of Health looking at the future of the Nursery Milk Scheme in England and Scotland; and we are currently working with a Clinical Commissioning Group analysing the outcomes of a public consultation into the reconfiguration of local health services.

Quality Health: working with academia

Quality Health is committed to supporting ongoing academic research into healthcare experience and health outcomes.  We are currently working with a number of academic groups – for example, looking at the linkages between PREMs and PROMs; and evaluating the effectiveness of the NHS Health Check.

Quality Health: working around the world

Quality Health works with organisations worldwide.  Current work includes advising cancer charities in Australia, developing multi-lingual surveys for the health sector in Qatar, and advising Harvard Business School in the United States on the impact and effectiveness of PROMs. We have been appointed Strategic Advisors to Bupa’s rollout of PROMs across 150 countries worldwide, and we continue to be the most experienced providers of PROMs in the UK and internationally.

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